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1. Ordering. Orders may be placed online using e-mail, by fax,
or by mail. We would prefer that you not call in to place orders if at
all possible. Please use any of our order forms in the forms
section of the web site. Most orders are processed and shipped within
2 business days of payment conformation.
2. Payment. All major Credit Cards, such as Visa, Master Card,
Discover/Novus, American Express are accepted as a method of payment.
Your credit card information should be included in your order which can
be made by made by email, fax or mail. Personal and Company checks can
be used as a method of payment by mail. Money orders and certified banks
checks are also accepted by mail. All orders must be prepaid and checks
must clear, before products are shipped
3. Guarantee
If you are not satisfied with any item you have purchased from us, we
will accept its
exchange/return within 30 days of receipt. All merchandise must be in
their original condition and
packaging with tags, bags and hangers if applicable. Shipping charges
are not refundable. Please follow our RMA procedures for all returns.
* Special orders and any items with embroidery or screen printing are
not returnable.
4. Exchanges/Credit
Items returned for exchange/credit will be given 100% value towards new
purchases. Items
returned for exchange/credit after 30 days will be given 80% value towards
new purchases. * All
merchandise must be in their original condition and packaging with tags,
bags and hangers if
applicable.
5. Returns
Items returned for a refund will be charged a 20% restocking fee. Items
returned for a refund
after 30 days will be charged a 50% restocking fee. All merchandise must
be in their original
condition and packaging with tags, bags and hangers if applicable.
6. RMA.
Please read and follow our RMA policies regarding returning product.
Return Merchandise Authorization (RMA)
RMA stands for Return Merchandise Authorization and handles return issues
from our distributors.
This means that you will need authorization to return merchandise that
falls under warranty to the company. Otherwise returned merchandise will
not be accepted and will be returned without being handled.
Please follow these instructions PRECISELY. Note: RMA #'s are valid for
30 days ONLY. Complete both pages of this form and fax it back to us at
561-243-1407 or mail it to us. Once we receive this completed form, we
will contact you with the RMA #. The receipt of any product which is not
properly authorized, or is over 30 days after being given an RMA #, will
be refused resulting in immediate return to the customer at the customer's
expense.
The address label must clearly display the valid RMA number and the
return shipping address.
These instructions and policies must be acknowledged in writing by signing
and returning this document to TSUniforms.com Inc. before TSUniforms.com
Inc. will issue a valid RMA number, which is good for 30 days. The return
shipping address MUST be on the outside of the box. Also, the RMA # must
be clearly displayed on the outside of the box. The RMA # is valid for
30 days. Any product returned outside the 30 days will be refused.
RMA Instructions
When shipping product to TSUniforms.com Inc. please follow these instructions:
All merchandise must be in their original condition* and packaging with
tags, bags and hangers if applicable.
*This means that items must be folded neatly in plastic bags the same
as you originally received them, with sizing & product tags as well
as hangers if applicable. If TSUniforms.com Inc. receives products that
are not in original condition, TSUniforms.com Inc. reserves the right
deny refund or credit or a percentage there of. By signing this document,
the customer agrees to these conditions.
Acknowledgment:
I have read and understand the above.
Signature: ________________________________________________________________
Name: ________________________________________ Title: _____________________
Company: _____________________________________ Date: _____________________
Phone #: _____________________________________ FAX #: _____________________
Shipping Address:___________________________________________________________
Attn: TSUniforms.com Inc. RMA #______________________________
Return by fax to: ______________________________________________
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